At Chai Fast, we value your satisfaction and aim to provide an exceptional tea experience. If, for any reason, you are not entirely satisfied with your purchase, we have a straightforward refund policy to ensure your peace of mind.
1. Eligibility for Refunds:
- Refund requests must be submitted within 30 days of the purchase date.
- To be eligible for a refund, the product must be unused, unopened, and in its original packaging.
2. How to Initiate a Refund:
- To request a refund, please contact our customer support team at [support@chaifast.com].
- Provide your order number and a brief explanation of why you are seeking a refund.
- Our team will review your request and guide you through the process.
3. Refund Process:
- Once your refund request is approved, we will initiate the refund to your original method of payment.
- Refunds are typically processed within 5 business days, but processing times may vary depending on your payment provider.
4. Shipping Costs:
- Please note that shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately with photos of the product and packaging.
- We will assess the issue and provide instructions for a replacement or refund.
6. Changes to Your Order:
- Once an order is placed, we are unable to make changes to the items or quantities. Please review your order carefully before confirming your purchase.
7. Contact Information:
- For any questions or concerns regarding refunds, please reach out to our customer support team at [support@chaifast.com].
Chai Fast is committed to ensuring your satisfaction with our premium teas. We appreciate your trust in our products, and our team is here to assist you with any concerns. Thank you for being a valued member of the Chai Fast community.
